Troubleshooting guide for common Watermark and Student Learning & Licensure (SLL) issues, including login problems, verification codes, email updates, missing placements or courses, and practicum hours. Includes support contacts and helpful resources for SMSU students.

Overview

Student Learning & Licensure (SLL) is the Watermark platform used by the SMSU School of Education to manage:

• Clinical experience placements
• Assignments and assessments
• Time logs
• Evaluations
• ePortfolios

SLL replaced the LiveText system. Students with an active LiveText subscription may continue to access their LiveText content until their subscription expires.

Additional Resources

For more information about assignments, ePortfolios, time logs, due dates, classroom demographics, and cooperating teacher requirements, review the following resources:

• SMSU Candidate SLL Guide
• Student Learning & Licensure (SLL) Guides
• Placement and Licensure

Signing In

1. Go to Student Learning & Licensure.
2. Enter your @my.smsu.edu email address.
3. If this is your first time signing in, select Forgot Password, enter your firstname.lastname@my.smsu.edu email address, and request a password reset link.
4. A verification code or password reset email will be sent to your SMSU email account. Please check your inbox, as well as your Junk or Spam folders, for the verification message.
5. Use that password for future sign-ins.

Verify Your Institution

After signing in, confirm that the top banner displays:

Southwest Minnesota State University

This ensures you are logged into the correct institution account.

Frequently Asked Questions

I Can't Log In to Watermark

Step 1: Use the Official SMSU Watermark Login Page

Access Watermark using the official portal:

Access Watermark

Step 2: Sign In

• Enter your @my.smsu.edu email address.
• Enter your password.

Forgot Your Password?

1. Select Forgot Password on the login page.
2. Enter your @my.smsu.edu email address.
3. Select Send Link.
4. Check your SMSU email for password reset instructions.

Access your email here:

Access Your SMSU Email

Step 3: Clear Saved Credentials

If you recently changed your password:

1. Clear your browser cache and cookies.
2. Remove any saved Watermark passwords from your browser.
3. Close and reopen the browser.
4. Attempt to sign in again.

I Received a Verification Code but Can't Find It

1. Sign in to your SMSU Email.
2. Check your Inbox, Junk, Spam, and Clutter folders.
3. Search for messages from Watermark.

My Email Address Is Incorrect

Watermark uses information from your SMSU account.

To update your primary student email:

1. Sign in to StarID Self Service.
2. Select Sign In to Profile.
3. Open Office 365 Contact settings.
4. Select New Student Contact Card.
5. Set your @my.smsu.edu address as your primary email.
6. Save your changes.

Allow time for the update to synchronize before testing Watermark again.

I Am Receiving an Access Error

If Watermark reports that you are blocked, unauthorized, or do not have access:

1. Verify you are using the official SMSU Watermark login page.
2. Sign in using your SMSU account.
3. Clear your browser cache, cookies, and saved credentials.
4. Try again.

If the issue continues, contact the Office of Placement & Licensure.

Need Help?

Contact the Office of Placement & Licensure for questions about:

• Student Learning and Licensure (SLL) Placements
• Liability Insurance
• Field Experience Applications
• Classroom Placements
• Student Teaching and Practicum Applications
• Cooperating Teacher & University Supervisor Questions
• Cooperating Teacher CEUs
• Clinical Experience Concerns
• Watermark account access

Placement and Licensure

Office of Placement & Licensure

IL 150

• Email: placementoffice@smsu.edu
• Website: Placement and Licensure

Watermark Support

Email: support@watermarkinsights.com
Phone: 1-800-311-5656