Welcome to SMSU's Technology Resources!
This guide is designed to help faculty and staff navigate the various technology resources available at Southwest Minnesota State University (SMSU). Whether you're accessing online services, managing your StarID, or seeking technical support, this guide will provide you with the essential information you need.
Key Resources
Your StarID is your unique identifier for accessing various SMSU services. You will use it to log in to systems like E-Services, D2L Brightspace, and your university email.
Connect to the campus network to access online resources and services. Ensure your device is configured correctly to join the network.
Your university email is essential for communication with colleagues, students, and administrative staff. Access it using your StarID credentials.
Store and access files securely on the university's network storage. Ensure you follow SMSU's guidelines for data management and security.
SMSU's phone system allows you to make and receive calls, manage voicemail, and access other telecommunication features.
Enhance your teaching experience with various technology tools provided by SMSU. This includes using D2L Brightspace for course management and integrating multimedia resources into your lessons.
Participate in online meetings and classes using web conferencing tools. Familiarize yourself with the software used for virtual interactions.
Enroll in MFA to add an extra layer of security to your SMSU accounts. Follow the enrollment process to set up MFA on your devices.
Use touchless printing on Konica MFP with Secure Print Queue to print documents securely and efficiently.
SMSU has enhanced the process for creating Teams in Office 365. This improvement streamlines team creation and management, making it easier for faculty and staff to collaborate effectively.
How to Create a Ticket for Technical Support
If you encounter any technical issues, you can create a support ticket through the TeamDynamix client portal.
- Login to the Client Portal: Log in with your StarID@minnstate.edu and StarID password.
- Search for Required Service: Use the search function to find the required service or go to Services and then Service Catalog.
- Complete the Ticket Request Form: Fill out the form with the necessary details and click Submit.
- Track Your Ticket: Once submitted, you can track the progress of your ticket through the Client Portal.
Can't find what you're looking for? Explore the SMSU Client Portal.