Overview
The Add or Remove Shared Mailbox Access service allows users to request the addition or removal of access to a shared mailbox in Microsoft Outlook.
Shared mailboxes support collaborative communication by allowing multiple users to send, receive, and manage email from a single mailbox. This service helps ensure that the correct individuals have access and that access is removed when it is no longer needed.
The support team will manage the mailbox configuration and confirm that permissions are set appropriately.
When to Use This Service
Use this service if you need to:
- Add one or more users to a shared mailbox
- Remove access from a shared mailbox
- Update access levels for existing users
What This Service Includes
When you submit a request, the support team may assist with:
- Granting or removing shared mailbox access
- Assigning appropriate permission levels (such as read or send access)
- Verifying ownership or approval requirements
- Ensuring the mailbox functions correctly in Outlook
What to Include in Your Request
To help ensure a smooth and efficient process, please include:
- The name of the shared mailbox
- The names and email addresses of users to be added or removed
- The type of access needed (for example, read access or send permissions)
- The purpose of the access change
- Any additional requirements or time‑sensitive details
Providing complete and accurate information helps the support team process your request more quickly.