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Services or Offerings?
Active Learning Checkout (ALC) Laptop Request
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request the Active Learning Checkout (ALC) laptops for student, faculty or staff use.
Add/Remove Shared Mailbox Access
  1. Services
  2. Information Technology Services
  3. Communication and Collaboration
Request to add or remove access to a shared mailbox.
Airtame
  1. Services
  2. Information Technology Services
  3. Phones, Conferencing and Collaborations
Request assistance with Airtame.
BitLocker Recovery
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request for the recovery key to bypass the bitlocker screen on campus computers.
Campus Network
  1. Services
  2. Information Technology Services
  3. Wi-Fi and Network
Request help with Network and Connectivity services here. For more information and how-to articles, visit our Knowledge Base.
Classroom Technical Support
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request technical support for classroom equipment and technology.
Computer Deployment
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request the deployment of a new computer for an employee.
D2L Course Combine
  1. Services
  2. Information Technology Services
  3. Teaching and Learning (COLT)
Use this service to request for Courses on D2L to be combined.
Disabled/Locked Account Request
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request assistance to unlock or re-enable your disabled account.
E-Gold Fax Access Request
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request access to the E-Gold Fax service for secure electronic faxing.
Event Credential Request
  1. Services
  2. Information Technology Services
  3. Wi-Fi and Network
Request an event passphrase for the SMSU-MyWifi network.
Information Security Incident Response
  1. Services
  2. Information Technology Services
  3. Information Security
Request immediate assistance for responding to an information security incident.
Kaltura MediaSpace
  1. Services
  2. Information Technology Services
  3. Teaching and Learning (COLT)
Request assistance with Kaltura MediaSpace.
Learning Management System (D2L Brightspace) Support
  1. Services
  2. Information Technology Services
  3. Teaching and Learning (COLT)
Request help with Learning Management System services here.
Multi-Factor Authentication Reset
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request assistance to reset your multi-factor authentication (MFA) settings.