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Services or Offerings?
Active Learning Checkout (ALC) Laptop Request
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request the Active Learning Checkout (ALC) laptops for student, faculty or staff use.
Add/Remove Shared Mailbox Access
  1. Services
  2. Information Technology Services
  3. Communication and Collaboration
Request to add or remove access to a shared mailbox.
Airtame
  1. Services
  2. Information Technology Services
  3. Phones, Conferencing and Collaborations
Request assistance with Airtame.
Application Access Request
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request application access to essential applications such as SQL, xProtect, Titanium, and more.
BitLocker Recovery
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request for the recovery key to bypass the bitlocker screen on campus computers.
Campus Network
  1. Services
  2. Information Technology Services
  3. Wi-Fi and Network
Request help with Network and Connectivity services here. For more information and how-to articles, visit our Knowledge Base.
CAP Reauthorization
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Annual review and reauthorization of user access to CAP
Classroom Technical Support
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request technical support for classroom equipment and technology.
Computer Deployment and Pickup
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request for the deployment, pickup, replacement, or setup of a computer for an employee.
D2L Course Combine
  1. Services
  2. Information Technology Services
  3. Teaching and Learning (COLT)
Use this service to request for Courses on D2L to be combined.
D2L Course Content
  1. Services
  2. Information Technology Services
  3. Accessibility Audit and Remediation
  4. D2L Course Content
Use this service to request for D2L Brightspace course content
Disabled/Locked Account Request
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request assistance to unlock or re-enable your disabled account.
E-Gold Fax Access Request
  1. Services
  2. Information Technology Services
  3. Accounts and Access
Request access to the E-Gold Fax service for secure electronic faxing.
Equipment maintenance: Updates & Upgrades
  1. Services
  2. Information Technology Services
  3. Computer, Device, and Printing Support
Request for updates, upgrades, or maintenance on university-owned computers and IT equipment to keep them performing at their best.
Event Credential Request
  1. Services
  2. Information Technology Services
  3. Wi-Fi and Network
Request an event passphrase for the SMSU-MyWifi network.