Overview
The SMSU Printing Support service provides assistance with campus printing systems used by faculty, staff, students, and guests.
SMSU’s printing environment includes multiple printer types and services that work together to support teaching, learning, and daily operations. The services below are designed to address common printing needs across campus.
Add a Printer
Use this service to request that a printer be added to your device.
Supported printers include:
- HP printers
- Konica printers
- 3D printers
- Department‑purchased printers
The support team will ensure proper setup and connectivity so your computer can communicate with the printer successfully.
Add or Remove PaperCut Cost Center
Use this service to request changes to a user’s PaperCut cost center access.
This includes:
- Adding a new cost center for printing charges
- Removing access to a cost center that is no longer needed
Providing accurate cost center details helps ensure printing charges are applied correctly.
Move a Printer
Use this service to request that a printer be moved from one campus location to another.
To support a smooth transition, please include:
- The current printer location
- The new location
- Any special requirements or timing considerations
The support team will work to ensure the printer is fully functional after the move.
Printing PIN
Use this service to request a printing PIN for secure access to Konica printers.
A printing PIN helps protect your print jobs by ensuring they can only be released by you at the printer.
This service includes:
- Generating a unique printing PIN
- Assisting with setup or configuration, if needed
Please include details about your printing needs and any specific requirements.
Remove or Retire a Printer
Use this service to request the removal or retirement of a printer that is no longer needed, outdated, or being replaced.
The support team will assist with:
- Decommissioning the printer
- Clearing required data
- Removing the device from the network
Please provide the printer details and the reason for removal to ensure proper handling.
Printing Support and Troubleshooting
Use this service to request assistance with:
- Printing access or permission changes
- Printer relocations
- Hardware or technical issues
When submitting a request, please include:
- For access changes: your current permissions and requested updates
- For printer moves: current and new locations, plus any special requirements
- For technical issues: the printer model, a description of the issue, and any error messages
Providing clear and detailed information helps the support team resolve issues more quickly.