Overview
The Disabled or Locked Account Request service allows users to request assistance if their account has been disabled or locked.
The support team will help you regain access by:
- Verifying your identity
- Reviewing the reason the account was disabled or locked
- Resolving the issue when possible
Providing clear and detailed information with your request helps the support team resolve the issue more efficiently.
When to Use This Service
Use this service if:
- You are unable to sign in because your account is disabled or locked
- You received a message indicating your account access has been restricted
- You need assistance restoring access to your account
What to Include in Your Request
To help expedite the resolution process, include:
- The system or account you are unable to access
- Any error messages you received
- The approximate date and time the issue occurred
- Any recent changes that may be related (such as a password reset or role change)