Overview
The Shared Mailbox Request service allows teams and departments to request the creation of a new shared mailbox in Microsoft Outlook.
A shared mailbox enables multiple users to read, send, and manage email from a single, shared email address. This supports collaborative communication and helps streamline the handling of group or departmental messages.
The support team will create the shared mailbox and configure access permissions based on the information provided.
When to Use This Service
Use this service if you need:
- A new shared email address for a team or department
- Multiple users to manage and respond to shared emails
- Centralized handling of group communications
What This Service Includes
When you submit a Shared Mailbox Request, the support team will assist with:
- Creating the shared mailbox
- Assigning user access and permissions
- Configuring the mailbox for use in Outlook
- Verifying required approvals, if applicable
What to Include in Your Request
To help ensure a smooth and efficient setup, please include:
- The desired name and email address for the shared mailbox
- The purpose of the shared mailbox
- The names and email addresses of users who need access
- The type of access required (for example, read access or send permissions)
- Any specific configuration or business requirements
Providing complete and accurate information helps the support team set up the mailbox correctly and in a timely manner.