Overview
The Computer and Equipment Updates and Upgrades service helps ensure that SMSU faculty and staff have access to reliable, secure, and up‑to‑date technology.
This service supports the ongoing maintenance of university‑owned computers and equipment by coordinating hardware and software updates that align with institutional standards.
When to Use This Service
Use this service if you need:
- Hardware upgrades for an existing university‑owned device
- Software updates or version upgrades
- Assistance planning or scheduling equipment updates
- Evaluation of whether an upgrade is needed for performance, compatibility, or security
What This Service Includes
When you submit a request, the support team may assist with:
- Evaluating current hardware or software
- Planning appropriate updates or upgrades
- Installing approved hardware components
- Installing or upgrading operating systems and software
- Ensuring compatibility with university systems and security requirements
Important Information
- This service applies to SMSU‑owned equipment only.
- Some updates or upgrades may require scheduling to minimize disruption.
- Availability and scope may depend on equipment age, licensing, and institutional standards.