Overview
My SMSU is Southwest Minnesota State University's campus engagement platform. It connects students, faculty, staff, departments, organizations, events, resources, and communications in one centralized location that can be accessed through a mobile device or web browser.
The My SMSU Support Service provides assistance with accessing, using, and troubleshooting the My SMSU platform.
To begin, select the Request Service button on this page to submit your request.
Who Can Use This Service?
What This Service Includes
Use this service to request assistance with:
- Accessing or signing in to My SMSU
- Mobile app installation and setup
- Web portal access issues
- Account and profile assistance
- Group and organization membership questions
- Event registration and participation issues
- Notification and communication settings
- Campus resource navigation
- General My SMSU troubleshooting
- Reporting technical issues or unexpected behavior
- Reporting inappropriate content or platform concerns
Supported Platforms
Mobile App
My SMSU is available for:
- Apple iOS devices through the App Store
- Android devices through Google Play
Web Portal
Access My SMSU online through the My SMSU Portal:
My SMSU Portal
Login Information
Students
- Username: YourStarID@go.minnstate.edu
- Password: Your StarID password
Faculty and Staff
- Username: YourStarID@minnstate.edu
- Password: Your StarID password
Common Request Types
Examples of requests include:
- Unable to sign in to My SMSU
- Mobile app installation assistance
- Profile updates or account questions
- Notification setup and configuration assistance
- Group membership or access questions
- Event RSVP or registration issues
- Missing content, announcements, or resources
- General platform support and troubleshooting
What to Include in Your Request
To help provide a timely resolution, please include:
- Device type (iPhone, Android, Windows, Mac, etc.)
- Whether the issue occurs in the mobile app or web portal
- A detailed description of the issue
- Any error messages received
- Screenshots, if available
Providing complete information helps the support team troubleshoot and resolve issues more efficiently.