Overview
The Software and Application Support service provides assistance with a wide range of university‑supported software and applications.
Whether you need help with installation, troubleshooting, or general use, the support team is available to help ensure you can effectively use the tools required for your role at SMSU.
Supported Software and Applications
The support team provides assistance for the following applications and systems:
- Adobe Creative Cloud
Installation, updates, and troubleshooting for Adobe’s creative applications.
- Bluezone
Support for terminal emulation software used to access mainframe and legacy systems.
- EMS
Assistance with EMS scheduling and resource management features.
- ISRS (Integrated Student Records System)
Support with data access, usage, and reporting.
- Makeme Admin
Guidance for administrative tasks and user management within Makeme Admin.
- Maple
Support for mathematical computation, modeling, and analysis tools.
- Microsoft 365
Help with Office applications, cloud services, collaboration tools, and access issues.
- Minitab
Assistance with statistical analysis software, including installation and basic usage support.
- Mustang V‑Labs
Support for the Mustang V‑Labs virtual lab environment.
- PaperCut
Help with print management, including setup, troubleshooting, and usage tracking.
- Perceptive Content (ImageNow)
Assistance with document management and workflow processes.
- SPSS
Support for IBM SPSS Statistics software used for data analysis.
- Workday
Assistance with Workday enterprise management applications.
When to Use This Service
Use this service if you need:
- Help installing or accessing supported software
- Troubleshooting errors or performance issues
- Guidance on using an application for your job or coursework
- Assistance with application‑specific questions or problems
What to Include in Your Request
To help the support team assist you efficiently, please include:
- The name of the software or application
- A brief description of the issue or request
- Your device type (Windows, Mac, or virtual environment)
- Any error messages or screenshots, if available
- The impact on your work or coursework
Providing clear and complete information helps speed up resolution.