Overview
The MFA Reset Request service allows users to request assistance with resetting their multi‑factor authentication (MFA) settings.
If you are unable to sign in or need to reconfigure MFA, the support team will help restore secure access to your account.
This service supports all MFA methods, including:
- App‑based authentication
- SMS (text message) authentication
- Hardware token authentication
When to Use This Service
Use this service if:
- You have a new phone or device and cannot authenticate
- Your MFA app or token is no longer working
- You are receiving MFA errors when signing in
- You need help reconfiguring MFA for secure access
What to Include in Your Request
To help the support team resolve your request as quickly as possible, include:
- The type of MFA you are using (app, SMS, or hardware token)
- A description of the issue you are experiencing
- Any recent changes that may be related (new device, phone number change, etc.)
Providing clear and detailed information helps expedite the reset process.