Overview
The Network – Port Activation service allows users to request assistance with activating or reconfiguring a network port on the SMSU campus.
This service is commonly used when a wired network connection is not working or when a network port needs to be configured to support a specific device, location, or function.
Network port activation may include configuring the port to the appropriate VLAN (Virtual Local Area Network). A VLAN is a way of organizing network traffic to ensure devices connect securely and function correctly based on their purpose.
When to Use This Service
Use this service if you need to:
- Activate a wired network (ethernet) port that is not currently working
- Reconfigure a network port for a new device or workstation
- Support an office move, equipment replacement, or space reconfiguration
- Connect approved devices that require a specific network configuration
This service is intended for university‑owned or university‑approved devices.
What This Service Includes
When you submit a Network – Port Activation request, the support team may assist with:
- Activating or enabling a physical network port
- Assigning the port to the correct VLAN
- Verifying network connectivity and access
- Ensuring the configuration meets security and compliance standards
What to Include in Your Request
To help ensure accurate and timely service, please include:
- The building and room number where the port is located
- The wall jack or port number, if available
- The type of device being connected (computer, phone, printer, etc.)
- The purpose of the connection
- Your department and contact information
Providing detailed information helps the support team configure the port correctly on the first visit.
Important Information
- Port activation is typically required for wired (ethernet) connections.
- Wireless (Wi‑Fi) access does not require port activation.
- Some requests may require coordination with other network or facilities services.