Overview
The Report a Phone Issue service allows users to request assistance if they are experiencing problems with their phone.
This service supports issues related to:
- Phone hardware (for example, desk phones or headsets)
- Phone software (such as Zoom Phone applications)
- Call quality or connectivity problems
- Voicemail or calling features not working as expected
The support team will work to diagnose the issue and restore phone functionality as quickly as possible.
When to Use This Service
Use this service if you experience:
- Dropped or poor‑quality calls
- Issues making or receiving calls
- Problems with voicemail
- Phone devices not powering on or functioning correctly
- Zoom Phone app errors or connection issues
What to Include in Your Request
To help ensure prompt and effective support, please include:
- A description of the issue you are experiencing
- Whether the issue affects a desk phone, mobile device, or computer app
- Your phone number or extension
- When the issue started
- Any error messages or unusual behavior observed
Providing detailed information helps the support team troubleshoot the issue more efficiently.