Popular Services
Request for updates, upgrades, or maintenance on university-owned computers and IT equipment to keep them performing at their best.
Request assistance to reset your multi-factor authentication (MFA) settings.
Request access, removal or support to a shared drive for collaborative work.
Request help with Network and Connectivity services here. For more information and how-to articles, visit our Knowledge Base.
Request for the deployment, pickup, replacement, or setup of a computer for an employee.
Request assistance with Zoom cloud-based video conferencing platform.
Faculty & Staff have the VPN resource available to them for Off Campus Access to SMSU Resources. The VPN allows Faculty & Staff work from anywhere using public networks to connect to the SMSU network.
Request immediate assistance in responding to an information security incident.
Request support for assistance with SMSU-related software and applications.
Request the Active Learning Checkout (ALC) laptops for student, faculty or staff use.
Request to check out IT equipment for temporary use.
Request the creation of a new shared mailbox for collaborative use.
Request help with Learning Management System services here.
Request setup or support for the Zoom Phone System.
Request technical support for classroom equipment and technology.
Not sure what you're looking for and need a technician to come to your aide? We're here to help!
Request access to remote desktop services for secure, remote work.
Request installation of software to be used on state-owned computer assets.
Request for the recovery key to bypass the bitlocker screen on campus computers.
Request access and setup for Perceptive Content/ImageNow.
Submit a request for temporary workstation login credentials for campus events
Request application access to essential applications such as SQL, xProtect, Titanium, and more.