Popular Services
Request assistance to reset your multi-factor authentication (MFA) settings.
Request to add, change, move, acquire your printing pin, remove or retire printers across campus.
Request help with Network and Connectivity services here. For more information and how-to articles, visit our Knowledge Base.
Request for updates, upgrades, or maintenance on university-owned computers and IT equipment to keep them performing at their best.
Not sure what you're looking for and need a technician to come to your aide? We're here to help!
Request assistance to unlock or re-enable your disabled account.
Request access, removal or support to a shared drive for collaborative work.
Request immediate assistance in responding to an information security incident.
Request the creation of a new shared mailbox for collaborative use.
Request setup or support for the Zoom Phone System.
Request access and support for Microsoft 365 apps
Request for TRC technicians to be present at SMSU events.
Request support for assistance with SMSU-related software and applications.
Request technical support for classroom equipment and technology.
Faculty & Staff have the VPN resource available to them for Off Campus Access to SMSU Resources. The VPN allows Faculty & Staff work from anywhere using public networks to connect to the SMSU network.
Request to add or remove access to a shared mailbox.
Request access to the E-Gold Fax service for secure electronic faxing.
Request help with Learning Management System services here.
Request assistance with Zoom cloud-based video conferencing platform.
Request for a name change on your email and other SMSU related platforms.
Request for the recovery key to bypass the bitlocker screen on campus computers.
Request installation of software to be used on state-owned computer assets.
Request access to remote desktop services for secure, remote work.