Popular Services
Request assistance to reset your multi-factor authentication (MFA) settings.
Request support for assistance with SMSU-related software and applications.
Not sure what you're looking for and need a technician to come to your aide? We're here to help!
Request access and support for Microsoft 365 apps
Request immediate assistance in responding to an information security incident.
Request help with Network and Connectivity services here. For more information and how-to articles, visit our Knowledge Base.
Request help with Learning Management System services here.
Request application access to essential applications such as SQL, xProtect, Titanium, and more.
Request installation of software to be used on state-owned computer assets.
Request for the deployment, pickup, replacement, or setup of a computer for an employee.
Request for the recovery key to bypass the bitlocker screen on campus computers.
Request setup or support for the Zoom Phone System.
Request for updates, upgrades, or maintenance on university-owned computers and IT equipment to keep them performing at their best.
Request to add, change, move, acquire your printing pin, remove or retire printers across campus.
Request for TRC technicians to be present at SMSU events.
Request access to remote desktop services for secure, remote work.
Request access, removal or support to a shared drive for collaborative work.
Request access to the E-Gold Fax service for secure electronic faxing.
Request assistance to unlock or re-enable your disabled account.
Submit a request for temporary workstation login credentials for campus events
Request access and setup for Perceptive Content/ImageNow.
Request the Active Learning Checkout (ALC) laptops for student, faculty or staff use.
Request assistance with Zoom cloud-based video conferencing platform.